Privacy Policy

This Privacy Policy explains how Feraux (“Feraux”, “we”, “us”, or “our”) collects, uses, shares, stores, and protects personal information when you visit or shop on https://feraux.com.

By using our website, placing an order, creating an account, or contacting us, you agree to this Privacy Policy.

Information We Collect

We may collect your name, email address, phone number, billing address, shipping address, order details, purchase history, returns, exchanges, support messages, account information, device data, browser data, IP address, location, marketing preferences, reviews, survey responses, and any information you voluntarily share with us.

We do not store your card, UPI, net banking, or wallet payment information on our servers. Payments are processed securely through our payment partners.

How We Use Your Information

We use your information to process and deliver orders, manage returns and refunds, provide customer support, send order updates, improve our website, prevent fraud, send offers where permitted, and comply with legal, tax, accounting, and regulatory requirements.

Consent To Contact

If you provide your phone number or email address, you agree that Feraux may contact you for order updates, delivery support, abandoned checkout reminders, service communication, offers, and promotions. You may opt out of promotional messages where an unsubscribe or opt-out option is available.

Cookies And Tracking

Feraux uses cookies and similar technologies to improve your shopping experience, keep items in your cart, remember preferences, analyze website traffic, and show relevant advertisements.

We may use tools from Shopify, Google, Meta/Facebook, analytics providers, advertising platforms, and other service providers. You can control cookies through your browser settings, but disabling cookies may affect cart, checkout, login, and personalization features.

Sharing Of Information

We do not sell your personal information. We may share limited information with Shopify, payment gateways, shipping partners, marketing platforms, analytics tools, customer support tools, fraud-prevention services, and legal or regulatory authorities where required.

Data Security

We use reasonable security practices to protect your information from unauthorized access, misuse, loss, or disclosure. No online system is completely secure, so please keep your account password confidential.

Children’s Privacy

Our website is not intended for children under 18. If you are under 18, you should use this website only with the involvement of a parent or guardian.

Your Rights

You may request access, correction, update, or deletion of your personal information, subject to applicable law and legitimate business or legal requirements.